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After The Fire
(Adapted from the City of
Phoenix Fire Dept.)
Recovering from a fire may take a long time and many of the things
you have to do will be new to you.
If you are not insured, your recovery from a fire
loss most likely will be dependent upon your own resources. Private
organizations that can help include the American Red Cross and the
Salvation Army. You also could talk with your church or synagogue. Local
civic groups such as the Lions or Rotary Clubs also can be of help.
Insurance Information
Valuing Your Property
Adjusting the Loss
Replacement of Valuable Documents and Records
Salvage Hints
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Insurance Information
If you are insured, your insurance will be the most
important single component in recovering from a fire loss. A number of
coverages are available such as - homeowner's, tenant's or condominium
owner's insurance policies.
Your insurance policy is a contract between you and
the insurer. The insurer promises to do certain things for you. In turn,
you have certain obligations. Among your duties after a fire loss would
be to give immediate notice of the loss to the insurance company or the
insurer's agent.
Protect the property from further damage by making
sensible or necessary repairs such as covering holes in the roof or
walls. Take reasonable precautions against loss, such as draining water
lines in winter if the house will be unheated for some time. The
insurance company may refuse to pay losses that occur from not taking
such reasonable care.
Make an inventory of damaged personal property
showing in detail the quantity, description, original purchase price,
purchase date, damage estimate and replacement cost.
Cooperate with the insurer or his/her adjuster by
exhibiting the damaged property.
Submit, within a stated time period (usually 30
- 60 days), a formal statement of loss. Such a statement should include:
The time and cause of loss
The names and addresses of those who have an interest in the property.
These might include the mortgage holder, a separated or divorced spouse
or a lien holder.
Building plans and specifications of the original home and a detailed
estimate for repairs.
The damage inventory mentioned above.
Receipts for additional living expenses and loss of use claims.
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Valuing Your Property
A pre-fire inventory along with a videotape of all
your property could prove to be a valuable record when making your
claim.
When adjusting your fire loss or
in claiming a casualty loss on your Federal income tax, you will have to
deal with various viewpoints on the value of your property. Some terms
used are listed below:
Your "personal valuation" is your attachment to and
personal valuation of your property lost in a fire. Personal items have
a certain sentimental value. This term is not meant to belittle their
value to you but is used to separate feelings about the value from
objective measures of value. It will be objective measures of value
which you, the insurer, and the Internal Revenue Service will use as a
common ground.
The "cost when purchased" is an important element in
establishing an item's final value. Receipts will help verify the cost
price.
Fair market value before the fire also is expressed
as "actual cash value." This is what you could have gotten for the item
if you had sold it the day before the fire. Its price would reflect its
cost at purchase and the wear it had sustained since then. Depreciation
is the formal term to express the amount of value an item loses over a
period of time.
"Value after the fire" is sometimes called the item's
"salvage value."
The cost to replace the item with a like, but not
necessarily identical, item is the replacement cost.
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Adjusting the Loss
"Loss adjustment" is the process of establishing the
value of the damaged property. This is the result of a joint effort
among a number of parties. Basic parties to the process are the owner or
occupant and the insurance company and its representatives.
The owner or occupant is required by the insurance
contract to prepare an inventory and cooperate in the loss valuation
process. An insurance agent may act as the adjuster if the loss is
small. The insurer may send an adjuster who is a permanent member of the
insurer's staff, or the company may hire an independent adjuster to act
in its behalf. It is the insurance adjuster's job, as a representative
of the insurance company, to monitor and assist in the loss valuation
process and to bring the loss to a just and equitable settlement.
Either you or the insurer may hire
the services of a fire damage restoration firm or fire damage service
company. These firms provide a range of services that may include some
or all of the following:
Securing the site against further damage
Estimating structural damage
Repairing structural damage
Estimating the cost to repair or renew items of personal property
Packing, transportation, and storage of household items
Securing appropriate cleaning or repair subcontractors
Storing repaired items until needed
It is important to coordinate with the insurance
adjuster before contracting for any services. If you invade the
insurer's responsibility area by contracting without its knowledge or
consent, you may be left with bills to pay that otherwise would have
been covered by the insurer.
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Replacement of Valuable Documents and Records
|
Item |
Who to Contact |
| Driver's license
|
Local department of motor
vehicles |
| Bank books |
Your bank, as soon as possible
|
| Insurance policies |
Your insurance agent |
| Military discharge
papers |
Local Veterans Administration
|
| Passports |
Local passport office |
| Birth, death,
marriage State Bureau of Records in the state certificates |
State Bureau of Records in the
state certificates of birth, death or marriage |
| Divorce papers |
Circuit Court where decree was
issued |
| Social Security or
Local Social Security Office Medicare cards |
Local Social Security Office |
| Credit Cards |
The issuing companies, as soon
as possible |
| Titles to deeds
|
Records department of city or
county in which the property is located |
| Stocks and bonds
|
Issuing company or your broker |
| Wills |
Your lawyer |
| Medical records
|
Your doctor |
| Warranties |
Issuing company |
| Income tax records
|
The Internal Revenue Service
Center where filed or your accountant |
| Auto registration
title |
Department of Motor Vehicles |
| Citizenship papers
|
The U.S. Immigration and
Naturalization Service |
| Prepaid burial
contracts |
Issuing company |
| Animal registration
papers |
Society or county of registry
|
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Salvage Hints
Clothing - Smoke odor
and soot sometimes can be washed from clothing. The following formula
often will work for clothing that can be bleached:
4-6 tbsp. of Tri-Sodium Phosphate
l cup Lysol or any household chlorine bleach
l gallon warm water
Mix well, add clothes, rinse with clear water and dry
well.
Be aware that Tri-Sodium Phosphate is a caustic
substance used as a cleaning agent. It should be used with care and
stored out of reach of children and pets. Wear rubber gloves when using
it. Read the label carefully. To remove mildew, wash the fresh stain
with soap and warm water. Then rinse and dry in sun. If the stain has
not disappeared, use lemon juice and salt, or a diluted solution of
household chlorine bleach.
Cooking Utensils -
Your pots, pans, flatware, etc., should be washed with soapy water,
rinsed and then polished with a fine-powdered cleaner. You can polish
copper and brass with special polish, salt sprinkled on a piece of lemon
or salt sprinkled on a cloth saturated with vinegar.
Electrical Appliances -
Appliances that have been exposed to water or steam should not be used
until you have a service representative check them. This is especially
true of electrical appliances. In addition, steam can remove the
lubricant from some moving parts. If the fire department turned off your
gas or power during the fire, call the electric or gas company to
restore these services - DO NOT TRY TO DO IT YOURSELF.
Food - Wash your
canned goods in detergent and water. Do the same for food in jars. If
labels come off, be sure you mark the contents on the can or jar with a
grease pencil. Do not use canned goods when cans have bulged or are
dented or rusted.
If your home freezer has stopped running, you still
can save the frozen food. Keep the freezer closed. Your freezer has
enough insulation to keep food frozen for at least one day - perhaps for
as many as two or three days. Move your food to a neighbor's freezer or
a rented locker. Wrap the frozen food in newspapers and blankets or use
insulated boxes. Do not re-freeze food that has thawed.
To remove odor from your refrigerator or freezer,
wash the inside with a solution of baking soda and water, or use one cup
of vinegar or household ammonia to one gallon of water. Some baking soda
in an open container, or a piece of charcoal can be placed in the
refrigerator or freezer to absorb odor.
Flooring and Rugs -
When water gets underneath linoleum, it can cause odors and warp the
wood floor. If this happens, remove the entire sheet. If the linoleum is
brittle, a heat lamp will soften it so it can be rolled up without
breaking. If carefully removed, it can be re-cemented after the floor
has completely dried. Small blisters in linoleum can be punctured with a
nail and re-cemented if you are careful. Dilute regular linoleum paste
thin enough to go through a hand syringe and shoot adhesive through the
nail hole. Weigh down the linoleum with bricks or boards. It usually is
possible to cement loose tiles of any type. Wait until the floor is
completely dry before beginning.
Rugs and carpets also should be allowed to dry
thoroughly. Throw rugs then can be cleaned by beating, sweeping or
vacuuming, and then shampooing. Rugs should be dried as quickly as
possible. Lay them flat, and expose them to a circulation of warm, dry
air. A fan turned on the rugs will speed drying. Make sure the rugs are
thoroughly dry. Even though the surface seems dry, moisture remaining at
the base of the tufts can quickly rot a rug. For information on cleaning
and preserving carpets, call your carpet dealer or installer or
qualified carpet cleaning professional.
Mattresses and Pillows -
Reconditioning an innerspring mattress at home is very difficult, if not
impossible. Your mattress may be able to be renovated by a company that
builds or repairs mattresses. If you must use your mattress temporarily,
put it out into the sun to dry. Then cover it with rubber or plastic
sheeting. It is almost impossible to get smoke odor out of pillows. The
feathers and foam retain the odor.
Leather and Books -
Wipe leather goods with a damp cloth, then a dry cloth. Stuff purses and
shoes with newspapers to retain shape. Leave suitcases open. Leather
goods should be dried away from heat and sun. When leather goods are
dry, clean with saddle soap. You can use steel wool or a suede brush on
suede. Rinse leather and suede jackets in cold weather and dry away from
heat and sun.
Wet books must be taken care of as soon as possible.
The best methods to save wet books is to freeze them in a vacuum
freezer. This special freezer will remove the moisture without damaging
the pages.
If there will be a delay in locating such a freezer,
place them in a normal freezer until a vacuum freezer can be located.
Locks and Hinges -
Locks (especially iron locks) should be taken apart, wiped with kerosene
and oiled. If locks cannot be removed, squirt machine oil through a bolt
opening or keyhole, and work the knob to distribute the oil. Hinges also
should be thoroughly cleaned and oiled.
Walls and Furniture -
To remove soot and smoke from walls, furniture and floors, mix together:
4 to 6 tbsp. Tri-Sodium Phosphate
1 cup Lysol or any chloride bleach
1 gallon warm water
Wear rubber gloves when cleaning. After washing the
article, rinse with clear warm water and dry thoroughly.
Walls may be washed down while wet. Use a mild soap
or detergent. Wash a small area at one time, working from the floor up.
Then rinse the wall with clear water immediately. Ceilings should be
washed last. Do not repaint until the walls and ceilings are completely
dry.
Wallpaper also can be repaired. Use a commercial
paste to repaste loose edges or sections. Contact your wallpaper dealer
or installer for information on wallpaper cleaners. Washable wallpaper
can be washed like an ordinary wall, but care must be taken not to soak
the paper. Work from bottom to top to prevent streaking.
Do not dry your furniture in the sun. The wood will
warp and twist out of shape. Clear off the mud and dirt by scrubbing
with a stiff brush and a cleaning solution. You can also rub the wood
surface with a 4/0 steel wool pad dipped in liquid polishing wax, wipe
with a soft cloth and then buff. Remove the drawers and let them dry
thoroughly so there will be no sticking when you replace them. Wet wood
can decay and mold, so allow it to dry thoroughly. Open doors and
windows for good ventilation. Turn on your furnace or air conditioner,
if necessary. If mold forms, wipe the wood with a cloth soaked in a
mixture of borax dissolved in hot water. To remove white spots or film,
rub the wood surface with a cloth soaked in a solution of a half cup of
household ammonia and a half cup of water. Wipe dry and polish with wax,
or rub the surface with a cloth soaked in a solution of a half cup
turpentine and a half cup of linseed oil. Be careful because turpentine
is combustible.
Money Replacement -
Handle burned money as little as possible. Attempt to encase each bill
or portion of a bill in plastic wrap for preservation. If money is only
half-burned or less (if half or more of the bill is intact), you can
take the remainder to your local Federal Reserve Bank for replacement.
Ask your personal bank for the nearest one. Or you can mail the burned
or torn money via
FIRST CLASS REGISTERED MAIL to:
U.S. Treasury Department
Main Treasury Building, Room 1123
Washington, D.C. 20220
Mutilated or melted coins can be taken to the Federal
Reserve Bank, or mailed via FIRST CLASS REGISTERED MAIL to:
Superintendent, U.S. Assay Office
32 Old Slip
New York, NY 10005
If your U.S. Savings Bonds have been mutilated or
destroyed, write to:
U.S. Treasury Department
Bureau of Public Debt
Division of Loans and Currency
537 South Clark St.
Chicago, IL 60605
Attn: Bond Consultant
Include name(s) on bonds, approximate date or time
period when purchased, denominations and approximate number of each.
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